A letter of complaint

A letter of complaint:

Yudhi dhani brata

81 Caman great

Jatibening, Indonesian, 7412

714-336-1484

30/05/2011

Honda motor

101 Jatiwaringin

Bekasi, Indonesian 18765

To leadership dealer

dear sirs,

A month ago i buy a motorcycle honda tiger 2000 at dealer you. motorcycle i use properly like my motorcycle old ones.

but i don't know why when do i use, suddenly two week ago motorcycle accumulator explode so that sulphuric acid liquid botches a part vehicle component exist in under seat.

am soon bring motorcycle to dealer you to get treatment should. i have believed that your technician has worked well. but i don't know why after almost repairs two week, till now still not yet neat. i several times have asked, but customer service you always answer patient request.

Because motorcycle very i require, i ready to take outside amount of fund in spontanity size appropriate my rights in guarantee agreement. necessary you know that during motor broken, i must rise taxi to go to work place with cost rp 30 thousands per day.

suppose in one repair month still not yet finished, i hope my right to gets to change bew vehicle, such as those which included in guarantee agreement, can be filled.

but i believe this problem can be finished according to well.

Thank

Yudhi Dhani Brata

__________________________________________________________________

A reply to a letter of complaint

Dear Mr. Dhani

First, we want very seriously delay excuse for at answer to your mail gives date may be 30th. this in relation to technical investigation be wanted before we can give to satisfy to answer.

At first our days of grace is your connection is after haves to tell about your motor, because your motor doesn't get special treatment from our engine artisan engine artisan because on that is us very busy watches over motor other, and be forced to your motor can not finished at that day, and at second my day is again our delay excuse for is your connection is because they are runs provision free part for your vehicle and we have free part order from factory and require time to 4 days until part has arrived our workshop.

We sympathize with you and sorry you experience difficulties. but, we are that regret there is no our road can underwrite to answer to all the time and valuable happen. we shall hope that now you are knowing full fact in this problem is your will take you will demand and accept our liquid. we try to increase our workshop services to not there again complaint likes this. and if you will use our workshop services, we give hope prepares best service for you.

Yours sincerely,

Gunawan santoso