A letter of complaint

A letter of complaint:

Yudhi dhani brata

81 Caman great

Jatibening, Indonesian, 7412

714-336-1484

30/05/2011

Honda motor

101 Jatiwaringin

Bekasi, Indonesian 18765

To leadership dealer

dear sirs,

A month ago i buy a motorcycle honda tiger 2000 at dealer you. motorcycle i use properly like my motorcycle old ones.

but i don't know why when do i use, suddenly two week ago motorcycle accumulator explode so that sulphuric acid liquid botches a part vehicle component exist in under seat.

am soon bring motorcycle to dealer you to get treatment should. i have believed that your technician has worked well. but i don't know why after almost repairs two week, till now still not yet neat. i several times have asked, but customer service you always answer patient request.

Because motorcycle very i require, i ready to take outside amount of fund in spontanity size appropriate my rights in guarantee agreement. necessary you know that during motor broken, i must rise taxi to go to work place with cost rp 30 thousands per day.

suppose in one repair month still not yet finished, i hope my right to gets to change bew vehicle, such as those which included in guarantee agreement, can be filled.

but i believe this problem can be finished according to well.

Thank

Yudhi Dhani Brata

__________________________________________________________________

A reply to a letter of complaint

Dear Mr. Dhani

First, we want very seriously delay excuse for at answer to your mail gives date may be 30th. this in relation to technical investigation be wanted before we can give to satisfy to answer.

At first our days of grace is your connection is after haves to tell about your motor, because your motor doesn't get special treatment from our engine artisan engine artisan because on that is us very busy watches over motor other, and be forced to your motor can not finished at that day, and at second my day is again our delay excuse for is your connection is because they are runs provision free part for your vehicle and we have free part order from factory and require time to 4 days until part has arrived our workshop.

We sympathize with you and sorry you experience difficulties. but, we are that regret there is no our road can underwrite to answer to all the time and valuable happen. we shall hope that now you are knowing full fact in this problem is your will take you will demand and accept our liquid. we try to increase our workshop services to not there again complaint likes this. and if you will use our workshop services, we give hope prepares best service for you.

Yours sincerely,

Gunawan santoso

Enquery

PT. DOWOON

Jln. JABABEKA NO.101

Jakarta 2056

Reff: RA/NA/11C

21^thJuni, 2011

Samsung International

30 Kuningan City

Jakarta, JKT 10012

INA

Dear Sirs.

We have seen of your excellent samsung product exhibited at Jakarta Convention Center in Jakarta last week. As we are interested in your the Samsung Corby 12000 products, would you plased send us your lastest catalogues, price-list and terms of payment.

We appreciate your prompt reply.

Yours faithfully,

Yudhi Dhani Brata

Purchase Manager

___________________________________________________________________________________

Samsung International

30 Kuningan city

Jakarta, JKT 10012

INA

Your ref: RA/NA/11A

Our ref: JM/LH/32

5^th july, 2011

Mr. Yudhi Dhani Brata

Purchase Manager

PT. TAm International

23 Jln. Slipi jaya

Jakarta 2000

Indonesia

Dear Mr.Dhani,

Thank you for your letter of 21 juni, inquirying about our latest catalogues, price-list and terms of payment.

We are plased to enclose our new catalogues, price-list and terms of payment together with samples of our promotional products.

We hope you will find our prices and terms satisfactory and look forward to receiving your first order.

Yours sincerely,

Mr. Jung Ho

Marketing Manager

Enc:

__________________________________________________________________

Samsung International

30 Kuningan city

Jakarta, JKT 10012

INA

Samsung Corby

Catalogues:

Network Availability : GSM

Network Coverage : GSM 850 / GSM 900 / GSM 1800 / GSM 1900 \

Display Type : TFT, 65K colors

Display Size : 480 x320 pixels

Input Type : QWERTY Keyboard

Ringtones Type

· Polyphonic/MIDI ringtones

· 32 polyphonic ringtones – MIDI, SP-MDI, MP3, WAV

Std. Memory : 1GB onboard

Memory Slot : microSD

GPRS : GPRS, EDGE, HSDPA

Messaging Capabilities : SMS, MMS, Push Email, Instant Messaging

Bluetooth : Available

Wireless LAN : Available

· 802.11a/b/g

Camera : 2MP, 1600 x 1200 pixels

· Flash

· 3x Digital Zoom

Video Recorder : Available

Multimedia : Media Player

Battery : 1500 mAhr lithium cell

Talk Time : 4.5 hours

Standby Time : 320 hours

Operating System : Samsung corby

Weight : 66 x 114 x 15 mm

Package Contents : 136 grams

Bundled Peripherals : Content May Vary

Price : Rp.2.500.000

Surat lamaran pekerjaan bhs.Inggris

CURRICULUM VITAE

Yudhi dhani brata

Date of birth :Nov 13, 1986

Age : 24

Nationality : Indonesia

Home address : Jln. Caman Raya No. 81

Bekasi 17412

Marital status : Single

Education : Elementary School Jatibening (1993-1999)

Junior High School Jatibening 2 (2000-2003)

Senior High School Jatiwaringin (2004-2007)

Activities : College of Economic Management

Work experience : 2004-2006 Cost Accounting to Administration of Media Cipta Perkasa

Skills : Production Control, Manage Production, and Plan for Increased Production.

Reference : Forwarded upon request

Interest : Sport

Language : Fuency in English

________________________________________________________

INTERNATIONAL CAREERS

Jakarta International Building

Jln. Tamrin No. 45 b

Jakarta 10005

_________________________________________________________

Your ref:

Our ref: HW/NS/20

2nd March, 2011

To,

Mr. Albert

Departement HRD

Jl. Cikarang Raya

KompGolf Meditarian Blok A-B

Cikarang

Dear Mr. Park

Reference for Mr. Yudhi Dhani Barta

Thank you for your letter of 20th February asking for a reference for Mr.Yudhi Dhani Brata

Mr. Yudhi Dhani Brata has been working as my Marketing Manager since 2007 and has gained cosiderable experience of work where he was responsible for all activities of marketing management. In her work, she is extremely efficient and reliable. Most of our clients are foreigners and her ability to speak and write English has been a great help to us.

I am quite sure Mr. Aditya Ramadhani would be a suitable person for the posotion of Marketing Manager Modern Market of your company and warmly recommend her to you.

Yours sincerely,

Jungho

Executive Director

_______________________________________________________

Jln. Caman Raya

No. 81

Jatibening

Bekasi 17412

Mr. Park

Departemen HRD

Jl. Cikarang Raya

Komp. Golf Meditarian Blok A-B

Cikarang

Dear Sir/Madam,

With reference to your advertisement for a Marketing Manager Modern Market in Media Indonesia on 10 february 2011, I would like to apply for the post.

I am 24 years old and was educated at Gunadarma University. my education and management experience have given me excellent management skills. My specialization in Management skills are regulation of product marketing, marketing strategy setting, decision-making in product marketing, marketing planning, organizing marketing, and marketing controlling. I consider myself that I have qualifications as you want. I have good motivation for progress and growing, hard worker,eager to learn, and can work with a team or by myself. Beside that I posses adequate computer skill and have good command in English.

since 2007 I have been working as International Careers where I had responsibility for all activities of marketing management. Unfortunately, the company is moving its head office to Jogyakarta and i have there fore decided to look for a new job in Cikarang.

I would gladly welcome an opportunity to have an interview with you at your convenience. I hope my skills can be one of your company's assest. I am looking forward to hearing from you in the near future.

Mr. Jungho are willing to give me reference.

I look forward to having your reply.

Your sincerely,

Yudhi Dhani Brata

Dissemination of Research Results Management Science

Sources:

1. Toto Sugiarto, Ir, MSc, PhD

2. Iman Murtono S., PhD

Department of Management Faculty of Economics, University of Gunadarma held a Seminar on Dissemination of Research Results Management Science, held at Campus A University Gunadarma Kalimalang. Dean of Faculty of Economics, University of Gunadarma Toto Sugiarto, Ir, MSc, PhD said, the event was held for students to do research, at least make a good thesis. While the faculty can do research because of the many competitions held by the government or private. Today, many of them grant competition for faculty to compete for all the lecturers who were not much to gain. He also mentions, by chance he ever get Grant International publication whose articles will be published by one journal in Canada. "We will try to encourage students and also lecturers in order to perform well in national and international stage," he said. Faculty of Economics, University Gunadarma, he added, will go international by the year 2010 with Laurentian University in Canada will play host to take you to the wider world "he said. Furthermore Toto explains, will form a selection team that entered and eligible papers to be presented at the conference. He invited the students to do research and if not perfect in English. "Do not be afraid because we will help to improve," he said. " It is quite possible there are students from the campus Kalimalang the bias appears in the International Conference on Bali. " Meanwhile, Chairman of the Department of Management Sciences Iman Murtono S., PhD presenting on a variety of reasons why someone should investigate. "Measuring the ability of researching, there is a good read, enjoy writing, the value is high. There is also a rarely read often write, its value is low, rarely enjoyed reading writing, its value is high and does not like to read, do not enjoy writing, its value is low, "he said.

wendy's restaurant

In 1969, an adopted son of a drifter, Dave Thomas, opened his first Wendy’s restaurant, named after one of his daughters. The restaurant embodied his vision for high quality, made to order burgers. By 1980 there were 2000 Wendy’s nationwide and just 4 years later the “Where’s the beef?” slogan became a national sensation. Wendy’s went global between 1988 and 1990, and Founder Dave Thomas put his money into a cause that was near and dear to his heart opening the Dave Thomas Foundation for Adoption, that he created to find “permanent, loving homes for foster children.”

Background and Benefits

Hamburger-flipping Dave Thomas wasn’t satisfied with just fathering 4000 Wendy’s restaurants by 1992; he wanted just one thing more, and that was to get his GED. Dave Thomas did just that in 1993. Founder Dave Thomas is all about giving back. His dream of opening a quality hamburger restaurant complete with wholesome ideals paid off and the franchise was over 6000 restaurants strong by the time Dave Thomas left this world in 2002. Mega-Brand Wendy’s has kept pace with competitors by reaching out to mature burger eaters and leaving the kid stuff to the local competing Kings and Clowns. Dave Thomas’ message was simple. He provided good old-fashioned wholesome food for good old-fashioned folks, and it has worked.

How Much Does a Wendy’s Franchise Cost?

Wendy’s requires $500,000 in liquid assets with $1,000,000 net worth, which was a bit easier to achieve in last year’s economy. The total investment lies somewhere between $250,000 and $600,000 but if you want to buy a franchise you will have to wait. Wendy’s is not currently accepting applications for Domestic franchises although it appears International franchises and Canadian franchises are still available. With the stock crash last month (from $28 in May to just over $5 by September’s end) Wendy’s may be calling in the cards for a full-out review of operations, and perhaps a little old-fashioned belt-tightening.

What We Like

We loved Dave Thomas, the wholesome clean-cut ambiance, and all of that “Giving Back” for which he was famous. Rags to Riches stories have always held a special place within the hearts of Americans and we have always been a nation who cheers for the underdog and cheers even louder when the underdog makes it big. Dave Thomas gave us Mega-Brand Wendy’s, a sometimes too distant reminder of old America during the days of classic cars, the traditional family unit, and family dinner times. As we continue to miss Dave Thomas, we will be watching Wendy’s Restaurants, cheering her on as we wait for that stock comeback as well as for a new opportunity to purchase a franchised piece of an American Legend.

Pros

• Mega Branding - Everything's nice about Wendy's, Dave Thomas, the food, and reputation, but financials are down $22MM from last year. Proceed with caution.

Cons

• Plummeting value - With stock values in the toilet and Wendy's current hold on new applications, you will just have to take the "wait and see" approach.

Wendy's Restaurants Inc. Franchise Information

Business Established: 1969 Franchising Since: 1972 Franchise Fee: Currently not accepting applications Total Investment: $250,000 to $600,000

Maraknya Peredaran Makanan dengan Zat Pewarna Bahaya

Maraknya Peredaran Makanan Dengan Zat Pewarna Berbahaya
DEPOK - Hasil uji laboratorium Dinas Kesehatan Kota Depok menyebutkan, sebanyak tujuh pasar tradisional di Depok terbukti menjual bahan pangan yang mengandung zat berbahaya.Sebelum diuji, Dinkes mengambil sample di puluhan pedagang di pasar tradisional dengan menggunakan enam parameter bahan tambahan yaitu, boraks, formalin, rodhamin, methanil yellow (pewarna tekstil), siklamat (pemanis buatan), serta bakteri makanan.Kepala Seksi Pengawasan Obat dan Makanan Dinas Kesehatan Kota Depok, Yulia Oktavia mengatakan, enam parameter tambahan pangan berbahaya tersebut dilarang digunakan untuk campuran makanan lantaran akan menyebabkan penyakit kanker dalam jangka panjang serta keracunan dalam jangka pendek. "Harus nol sama sekali seluruhnya, karena sangat berbahaya bagi kesehatan." Ujar Yulia kepada okezone, Sabtu (3/10/2009).Yulia menambahkan, makanan yang dijual para pedagang di pasar dan terbukti menggunakan bahan tambahan pangan berbahaya di antaranya, mie basah, bakso, otak-otak, kwetiau, tahu kuning, pacar cina, dan kerupuk merah."Yang paling parah ada kerupuk merah atau kerupuk padang yang biasa digunakan di ketupat sayur, itu ada di lima pasar, dan terbukti menggunakan rodhamin atau pewarna tekstil," paparnya.Langkah selanjutnya, kata Yulia, pihaknya akan mengumpulkan seluruh pedagang untuk dibina mengenai keamanan pangan dan makanan jajanan sehat. Setelah itu, baru diterapkan sanksi hukum pidana sesuai Undang-Undang Perlindungan Konsumen dan Keamanan Pangan. Sanksinya bisa berupa kurungan penjara.Tujuh pasar yang terbukti menjual pangan mengandung bahan tambahan pangan berbahaya diantaranya, Pasar Musi, Dewi Sartika, Mini, Sukatani, Cisalak, Kemiri Muka, dan Depok Jaya. Sebagian di antaranya, berasal dari produsen di daerah Depok maupun Bogor.
Keberadaan peraturan daerah (perda) tentang makanan dan minuman yang diperbolehkan dijual di kantin sekolah tidak menjamin hilangnya praktik-praktik ilegal penambahan zat campuran pada makanan anak-anak itu.Karena itu yang harus dikedepankan adalah penegakan payung hukum yang sudah ada. "Regulasi itu sudah ada, baik dalam bentuk undang-undang ataupun peraturan menteri. Yang perlu adalah penegakan hukumnya," ujar Walikota Depok Nur Mahmudi Ismail di Depok, Jawa Barat, Kamis (11/6/2009).Lontaran Nurmahmudi merupakan respons atas wacana perlunya dibuat perda khusus tentang jajanan di sekolah lantaran maraknya praktik penambahan bahan tambahan makanan yang berbahaya dalam jajanan sekolah. Nurmahmudi menjelaskan, Menteri Kesehatan pada tahun 1987 telah mengeluarkan peraturan tentang bahan-bahan yang boleh digunakan sebagai bahan makanan tambahan. Karena itu, pemerintah tinggal melakukan pembinaan kepada produsen maupun konsumen.Yang menjadi tantangan, tambah Nurmahmudi, adalah melakukan pengawasan terhadap para produsen. Jika industri makanan tersebut legal, dalam artian alamat pabriknya jelas dan memiliki izin usaha, maka pemerintah bisa dengan mudah melakukan pembinaan. "Yang jadi masalah kalau produk itu tidak berlabel, tidak beralamat, maka perlu kerja keras dari berbagai pihak," katanya.Ke depannya, Nurmahmudi berjanji pemeriksaan jajanan di Depok tidak hanya terbatas pada jajanan anak SD saja. Tapi juga akan merambah kantin-kantin di perkantoran. "Untuk sementara kita pilih anak SD karena ini bagian dari upaya menyelamatkan generasi ke depan," jelasnya.Dinas Kesehatan Depok beberapa hari lalu melakukan pengambilan sampel jajanan ke 30 kantin SD di Kota Depok. Hasilnya 30 persen sampel positif mengandung boraks, 16 persen mengandung formalin, tiga persen mengandung siklamat, metanil yellow, dan rodamin. Untuk bahan boraks umumnya ditemukan pada produk krupuk putih, bakso, dan nuggets.Sementara zat formalin ditemukan pada nugget dan mie. Zat siklamat yang jumlahnya melebihi takaran ada pada produk es sirup dan es mambo. Untuk zat metanil yellow (pewarna kuning) dan rodamin (pewarna merah) atau yang lebih dikenal sebagai pewarna tekstil ditemukan pada permen karet

BAB.IV TANGGUNG JAWAB SOSIAL PERUSAHAAN

Perusahaan sebagai pelaku bisnis dalam perkembangannya telah menjadi sumber kekuasaan yang semakin besar pengaruhnya. Perusahaan tidak saja telah menjadi institusi ekonomi yang kian penting dan strategis, tetapi juga merupakan suatu kekuatan besar untuk perubahan sosial. Dia telah menjadi alat yang dominan untuk mentransformasikan iptek menjadi barang-barang dan jasa-jasa yang berguna secara ekonomis. Hal itu dalam perjalanan selanjutnya telah banyak menunjang terjadinya perubahan sosial.
Sementara itu harapan masyarakat terhadap perusahaan kian meluas yang oleh Fremon E. Kast digambarkan sebagai tiga lingkaran konsentrik tanggung jawab, yakni
(1) lingkaran dalam yang meliputi tanggung jawab dasar, yakni fungsi ekonomi berbasis efisiensi;
(2) lingkaran tengah yang mencakup tanggung jawab untuk melaksanakan fungsi ekonomi dengan kesadaran yang lebih dalam terhadap nilai-nilai dan prioritas sosial yang dinamis, seperti upaya pelestarian lingkungan, memanusiakan tempat kerja, memperlakukan pelanggan sebaik mungkin;
(3) lingkaran luar yang menggambarkan tanggung jawab baru, yakni kepedulian yang lebih dalam terhadap peningkatan kualitas lingkungan sosial, seperti peduli terhadap pengangguran, kemiskinan, dan penderitaan anggota masyarakat.
Inilah yang sering disebut sebagai tanggung jawab sosial perusahaan (Corporate Social Responsibility = CSR), suatu paham yang menyatakan bahwa perusahaan mempunyai kewajiban terhadap kelompok–kelompok pemilih dalam masyarakat selain dari para pemilik perusahaan dan di luar yang ditentukan oleh undang-undang. Walaupun bisnis tidak dapat diharapkan 100 persen mengambil seluruh tanggung jawab untuk masalah sosial yang notabene begitu luas, mereka tidak dapat menutup mata terhadap perlunya perubahan sosial. Kerja sama yang aktif dengan intitusi pemerintah dalam berbagai level serta dukungan dan partisipasi anggota masyarakat lewat LSM dan yang lainnya dalam mengatasi isu-isu dan realita problem sosial merupakan resultante harapan umum dan bagian dari tanggung jawab bisnis masa kini dan yang akan datang.
Dalam perspektif bisnis jangka panjang tanggung jawab sosial adalah segepok kewajiban organisasi bisnis untuk melindungi lingkungan dan memajukan masyarakat di mana organisasi beroperasi dan di mana para pelanggannya mangkal yang merupakan jantung bisnis itu sendiri. Suka tidak suka serta mau tidak mau tanggung jawab tersebut mesti mendapat atensi yang lebih besar. Tanggung jawab sosial dunia bisnis bukanlah bentuk tanggung jawab yang dipaksakan apalagi atas dasar tekanan, ancaman, atau paksaan, melainkan tanggung jawab yang didasari kaidah moral, komitmen sosial, dan etika bisnis. Tanggung jawab sosial dunia bisnis dipengaruhi oleh berbagai kekuatan, yaitu norma sosial dan budaya, hukum serta regulasi, praktik dan budaya organisasi. Jadi, boleh dikatakan dia terbentuk karena dorongan kemanfaatan, moralitas, dan keadilan.